Complaints and Appeals

Students have access to Peninsula Boat Training’s complaints and appeals process. The complaints and appeals policy and procedures ensure that fair and equitable processes are implemented for any complaints or appeals against Peninsula Boat Training.

Students can submit a formal complaint to Peninsula Boat Training relating to any concern they may have (should they feel a person has acted inappropriately or treated someone unfairly, etc). This can be submitted to Student Administration or directly to the CEO. All complaints are handled with confidence and are reviewed by the CEO.

A student may also appeal a decision made by Peninsula Boat Training regarding an assessment outcome. Where a student feels they have been unfairly judged and assessed on a specified task, project, or assessment, they may have the assessment reviewed by submitting an appeal form. Students must provide supporting evidence or explanations as to why they feel the assessment is unfair and why they should be given further opportunity to be assessed.

Complainants have the right to access advice and support from independent external agencies/persons at any point of the complaint and appeals process. Use of external services will be at the complainant’s costs unless otherwise authorised.

Copies of the Complaints Procedure and the Complaints form can be obtained from the Student Administration Department at any time upon request ([email protected]) or submit via the form below.